Terms of Service & Your Privacy
Content
1 - Sending & Return of Your Source Media
2 - Safety of Your Source Material
3 - DVD Player Compatibility & Guarantees
4 - In case of Problems with your DVD disk
5 - Guaranteed Turnaround Time
6 - Your Responsibility
7 - EverMedia's Privacy & Confidentiality Policy
8 - Money Back Guarantees
9 - Our Rights to update our web site, Information & Prices
10 - Disclaimers
11 - Currency
12 - Methods and Terms of Payment
13 - Over-payments & Under-Payments
14 - Orders without payment
15 - Urgent "48 Hour", "24 Hour" & "Same-Day" Processing & Dispatch Services
16 - Risk Free Delivery Services
Terms & Conditions of Service
1 - Sending & Return of Your Source Media
You are advised to use a delivery service, requiring "signature on delivery", when sending your source media to us. Depending on your instructions we will use Royal Mail Special Delivery, Royal Mail Recorded Delivery or Royal Mail Parcel Force (or an equivalent delivery service) providing signature on delivery, web-based tracking facilities and insurance. Any disputes regarding loss or damage of your goods during transit should be taken up directly with the delivering company.
2 - Safety of Your Source Material
In the unlikely event of us causing damage to or loss of any of your material, we will pay up to £50 compensation per tape with a maximum of £100 in any order. Note that this does not apply to tapes that have arrived in a damage or unusable state or tapes that are damaged during playback due to defects or simply being very old.
3 - DVD Player Compatibility & Guarantees
The DVD disks that we produce are high quality industry standard DVD-R or optionally DVD+R disks.
3.1 - DVD-R disks play in almost all DVD players these days (or DVD-ROM drive in PCs). However you should be aware that very old DVD players (manufactured before 2001) may not have the ability to play DVD Recordable formats. If in doubt you can obtain compatibility information by contacting your equipment reseller or manufacturer or visit www.dvdrhelp.com to assess compatibility prior to placing your order.
4 - In case of Problems with your DVD disc
If the DVD disk we produced is not correctly recorded or your compatible DVD-R or DVD+R player is unable to play it then inform us within 7 days of receipt by writing to mail@EverMedia.co.uk describing the problem and the make & model of your player. We will investigate immediately and if necessary will ask you to return the CD(s)/DVD(s) & reproduce your disc(s) free of charge. We can not however be held responsible for damaged or mishandled discs. It is customer's responsibility to protect the supplied discs from scratches or other damages.
5 - Turnaround Time
We aim to complete and dispatch your orders within 5 to 28 working days from receipt. Turnaround time for orders larger than 10 videos or Extra DVD/VHS copies will be subject to current workload and seasonal trends and may take longer than 28 days. Please enquire at the time of order.
6 - Your Responsibility
Customer warrants that the Source Media shall not be obscene or contain child pornography nor infringe any third party's copyright, patent, trademark, trade secret or other proprietary rights or rights of publicity or privacy, and to comply with current laws of shipping audio/visual material.
7 - EverMedia's Privacy & Confidentiality Policy
7.1 - We promise to respect the privacy & confidentiality of your identity and audio visual material. We will not supply your contact information to any thirdparty companies unless you specifically ask us to.
7.2 - From time to time we may email you with special offers and other related news. However, you can remove yourself from our mailing list by simply replying to any sent message from EverMedia and placing the word "REMOVE" in the subject line.
8 - Money Back Guarantees
All "Money Back Guarantees" exclude any incurred delivery charges both inwards and outwards unless stated otherwise.
9 - Our Rights to update our web site, Information & Prices
It is important for us to be able to alter our information and pricing at any time, in order to maintain our Low Cost positioning in the UK. We therefore reserve the right to modify our web site, service levels and prices at any time. We will however honor your order should it be placed up to 2 weeks after the change. We will apply either the price at the time of order or our new prices (whichever lower in your favour).
10 - Disclaimers
EverMedia will not be liable for any economic losses (including, without limitation, loss of revenues, profits, contracts, business or anticipated savings), any loss of goodwill or reputation, or any special, indirect or consequential damages (however arising, including negligence) arising out of or in connection with this Agreement.
11 - Currency
All prices quotes are in UK Pounds unless stated otherwise. If you wish to pay in Euro or other currencies please contact us for applicable currency conversion rate at the time of placing the order.
12 - Methods and Terms of Payment
UK Cheques/Postal Orders: We currently accept Cheque or Postal Order in GBP made payable to "EverMedia Ltd".
Foreign Cheques: Cheques in other currencies are accepted subject to bank surcharges of up to £10.00 depending on the currency.
Online Credit Card Payments: You can pay online by Credit Card using secure payment processing service offered by PayPal. Please note that there is a 4% surcharge for online credit card payments.
Credit/Debit Card Payments over the phone: You can pay over the phone by most major Credit/Debit Cards. We operate secure online clearing services offered by Protx and NatWest Streamline. Please note that there is a 3% surcharge for credit card payments. Payments by debit cards are free of any surcharges.
Wire Transfer: You may wish to pay by direct transfer from your bank to ours. Please contact us for our bank account information.
Business & Personal customers should note that, unless agreed otherwise in advance, all payments are required prior to dispatch of your conversions.
NOTE: Failure to settle the account within the terms of this agreement will lead to legal action unless you have provided us with reasonable explanation on any disputes in writing within 7 days of receiving your conversions. In case of failure to settle the account within 3 months of the invoice date, and without prior written agreement, EverMedia Ltd will take legal action as well as assume ownership of the source material as well as the full copyright of all the digitised material. The copyright ownership will grant EverMedia Ltd to publish or sell the physical or digital material to any third-parties at own discretion.
13 - Over-payments & Under-Payments
Should your order be underpaid by less than £5 we will continue to carry out your conversion and will subsequently bill you for the additional payment.
For under payments above £5 we will contact you to obtain authorisation prior to performing your conversions.
Should you Over-pay us by £2.00 or more, we will offer you a credit equal to the amount over-paid for your next order. Alternatively you can request a cheque for the value of overpaid amount less £2.00 handling charge.
14 - Orders without payment
If you are not certain about the actual conversion and/or delivery cost of your order you can still send your order to us without a payment. On receiving your order we will inform you of the actual cost of your conversions and will await your confirmation or payment prior to processing your order. This service is provided free and no surcharges are applicable unless you decide not to go ahead with the order. Please also note that should you decide not to go ahead with the conversion for any reason, you will be responsible for any delivery charges incurred for returning your videos back to you as well as an administration charge of £5.00.
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15 - Urgent "48 Hour", "24 Hour" & "Same-Day" Processing & Dispatch Services
15.1 - If you would like guaranteed completion of your conversions Same Day, within 1 or 2 or 3 days please let contact us in advance of placing your order.
15.2 - Should there be a problem with the conversions we will address resolution of any problems with the same speed as selected on the order. For example if you had selected our "24 hour processing" service and there are problems with your disk(s) we will resolve the problem within 24 hours of receiving the faulty disk(s).
15.3 - Note that arrival time of your tapes is subject to postal or delivery service levels. We will however inform you of receiving your 24 or 48 or Same Day orders within 3 hours of receipt.
15.7 - Although we guarantee completion and dispatch of you conversions within the Same-Day, 24 or 48 hours, you should bear in mind that the actual delivery process is out of our hands and relies on Royal Mail or couriers service levels. Should you have an urgent requirement we recommend you use Royal Mail Special delivery or equivalent that offer guaranteed Next Day delivery.
15.8 - These services do not include Saturdays, Sundays and other Public Holidays in the UK. For example if we receive your 24 hour processing order at 12.00 noon on Friday the guaranteed completion and dispatch of your conversion would be by 12.00 noon on the following Monday.
16 - Risk Free Delivery Services
For additional safety of your valuable material we can offer you a risk free form of delivery for returning your conversions & source material. This involves us returning your conversion and source material in two separate consignments. First we send your conversions and once you have confirmed receipt we then send out your original material. This ensures that at least one good copy of your content is safe in one location and should reduce any anxieties you may have regarding the risk of loss during the actual delivery process.
16.1 - In the unlikely event that your conversions do not reach you we will reproduce your conversions from your original material absolutely free of charge (applies to deliveries within UK only).
16.2 - On receipt of your conversions you are required to confirm your satisfaction with the conversions by phone or writing to mail@EverMedia.co.uk within a reasonable number of days of receipt (usually 7 days unless you are away).
16.3 - We will then dispatch your original material within 48 hours of your confirmation.
16.5 - These terms apply in addition to the normal terms and conditions of service.
This page is filled with lots of useful information about what you should expect from us and what we expect from you. Our aim is to make any dealing with us a pleasant experience for you and we have tried to make these terms as fair as possible. If you would like any section clarified please contact us for an explanation.
Terms & Conditions of Service